FAIRFAX, VA, November 29th, 2011 – PSI INTERNATIONAL, Inc. is pleased to announce that it has been certified by an accredited ISO/IEC 20000-1 registrar and found to be compliant with the International Organization for Standardization (ISO) /International Electrotechnical Commission (IEC) 20000-1 standard on a company-wide basis. ISO/IEC 20000 is the first international standard for Information Technology Service Management (ITSM), and focuses on ensuring delivered IT services are managed to support business objectives and meet business requirements.
“This independent certification illustrates PSI’s focus on continuous improvement and providing quality services to our customers. Having recently been independently re-assessed at CMMI Level 3, the ISO/IEC certification only strengthens PSI’s mature process improvement program and introduces additional focuses in performance measurement, service level maintenance, and customer satisfaction that will serve to benefit our current and future customers,” states Nazim Dhanani, President of PSI.